SPSPI Smart Pay Services Payment (CYPRUS) LTD is a Payment Institution licensed by the Central Bank of Cyprus (PSD2 License), with company registration number HE 164189.
Money transfers worldwide could take from 5 minutes up to seventy-two (72) working hours (excluding weekends and holidays and limited to the hours of operation of the receiving partner). Money transfers will normally be paid out in cash or bank deposit, in the currency available and agreed at the point of sale.
You must provide us with information which clearly identifies:
You must provide us with the following information:
The transaction should be received by the beneficiary in 30 days. Transactions that have not been collected after 30 days will be automatically canceled and refunded to the sender.
Customers must always provide the relevant documentation that Smart Pay may request, as it may be required to comply with local and foreign laws on money remittance transactions.
Smart Pay collects the necessary information to process your transaction; the use of your personal information is regulated by the Central Bank of Cyprus (PSD2 License). Your personal information will only be shared with our business partners to execute payment of your transactions, it is not shared with any other third parties or used for any incompatible purpose, except as required by law. The information is retained only for the time stipulated by regulatory authorities. If you wish to access your information or have any questions about our Privacy Policy, please contact our Main Office. You understand and accept the use of your personal information. Smart Pay is a registered Data Controller under the Data Protection Act, duly registered as such by the Information Commissioner’s Office.
To be eligible for our services, you must be at least 18 years old. You further represent and warrant to us that if you are an individual and you are registered with us, you are not acting on behalf of an undisclosed principal or a third party. Smart Pay reserves the right to access various government and private databases to verify and validate the information you supply us.
Smart Pay reserves the right to refuse to accept any new user or any transaction at its discretion. We do not keep payment information in our database.
Smart Pay may use “cookies” to monitor your activities with us. Find our Cookies Policy here.
The prices for the service consist of the fees and exchange rate (if applicable).
Our fees vary from time to time, but changes in the fees will not apply to any orders for which we have already sent you the confirmation.
Discounts on our fees may be available through promotions that we or our partners may offer from time to time. Promotions are subject to terms and conditions and will be honored in accordance with their published terms.
If you pay by bank card, it will be charged as soon as we accept your request for the transfer.
Smart Pay is not liable for any additional fees that the banks or card issuers (either on the sending or receiving side) may charge.
When you pay by bank card and your order is refused by your bank or card issuer, your bank account will not be debited. However, it is possible that your bank or card issuer might hold the amount you tried to send. If this happens, you will need to contact your bank or card issuer to resolve the issue.
Smart Pay must receive cleared funds from you prior to any payments being made for you, and you understand that we do not offer any credit. Once your funds are received by Smart Pay (and cleared), we endeavour to start processing your transfer request as soon as possible (please consider bank holidays, cut-off times, and local bank holidays).
In addition to the service fees applicable to the transaction, a currency exchange rate set by Smart Pay or its representatives may be applied. You will be informed of the commission charges and exchange rate that may apply BEFORE the transaction is processed.
If you wish to cancel the transaction and request a refund, please contact us:
We will generally refund the principal amount that you paid to us before exercising your right of cancellation. However, we may not refund the commission as a reflection of the costs already incurred by us, except when the cancellation is due to an error by Smart Pay.
We will not refund you after the transaction was completed and/or paid out before we receive your notice of cancellation. Smart Pay has the right to reject any transaction at its discretion.
Smart Pay may refuse the payment order if we cannot match the client name and address as provided to Smart Pay to your card details.
All refund requests must be accompanied by a copy of the original ID and transaction control number.
If you made a transaction through our branch, you must visit this branch where the money was sent from to request a cancellation and refund.